ON MARCH 14 at around 10am, my girlfriend fainted at a coffee shop in Woodlands North Plaza. As fainting could be a symptom of more sinister and life-threatening ailments like internal bleeding or cardiac arrest, she was in need of immediate medical attention.
I rushed to a nearby clinic, Temasek Medical Centre, located on level 1 of Woodlands North Plaza and asked the counter staff, Adeline and Shirley, for help. To my dismay, they did not even bother to inform the doctor on duty, Dr Ng W. L., and said carelessly: 'The doctor today is a temporary doctor, go ask the doctor next door.'
Despite my repeated pleas, they refused to inform the doctor.
I turned to Jireh Family Clinic next door whose staff attitude was a contrast. They promptly contacted the clinic doctor, Dr Lwi, who showed remarkable professionalism in attending to my girlfriend. I would like to express my gratitude to Dr Lwi and his staff, whose promptness and professionalism greatly aided her recovery.
As for Temasek Medical Centre, I am dismayed over the clinic staff's attitude. Is this how clinics teach their staff to react in emergencies?
Shouldn't the staff inform the doctor first-hand when faced with patients in critical condition? Where are their medical ethics?
- Sitiemilia ,Singapore.
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